Privacy Policy

1. Introduction

Welcome to NextSet ("NextSet," "we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By using NextSet, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Register for an account (name, email address, phone number, password)
• Complete your profile (date of birth, skill level, tennis experience)
• Schedule lessons or training sessions
• Communicate with coaches or other users
• Contact our support team
• Subscribe to our newsletters or promotional materials

2.2 Automatically Collected Information

When you access our website, we automatically collect certain information, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from third parties, such as:

• Social media platforms (if you choose to connect your account)
• Payment processors (transaction information)
• Analytics providers

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Create and manage your account
• Process your bookings and payments
• Connect you with coaches and manage lesson schedules
• Track your progress and performance
• Send you important updates, notifications, and administrative messages
• Respond to your inquiries and provide customer support
• Send you marketing communications (with your consent)
• Improve our services and develop new features
• Ensure security and prevent fraud
• Comply with legal obligations

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 With Your Consent

We share your information when you give us explicit permission to do so.

4.2 With Coaches and Training Partners

When you book lessons or join training programs, we share relevant information with your assigned coaches to facilitate your training.

4.3 Service Providers

We share information with third-party service providers who perform services on our behalf, such as:

• Payment processors
• Email service providers
• Cloud storage providers
• Analytics providers

4.4 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

4.5 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data (including passwords)
• Secure server infrastructure
• Regular security assessments
• Limited access to personal information by authorized personnel only

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your information in a structured, machine-readable format
• Objection: Object to the processing of your personal information
• Restriction: Request restriction of processing your personal information
• Withdraw Consent: Withdraw consent where we rely on consent to process your information

To exercise these rights, please contact us using the information provided at the end of this policy.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our services
• Improve our website performance
• Provide personalized content and advertisements

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

8. Children's Privacy

NextSet is designed for use by individuals who are at least 13 years of age. We do not knowingly collect personal information from children under 13. If a parent or guardian becomes aware that their child has provided us with personal information without consent, please contact us, and we will delete such information.

For users between 13 and 18 years of age, we require parental or guardian consent before creating an account.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to our facilities and service providers in the United States and other countries.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

11. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to:

• Know what personal information we collect, use, and disclose
• Request deletion of your personal information
• Opt-out of the sale of your personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

14. Data Protection Authority

If you are located in the European Union and believe we have not adequately addressed your data protection concerns, you have the right to lodge a complaint with your local data protection authority. In France, this is the Commission Nationale de l'Informatique et des Libertés (CNIL):

• Website: www.cnil.fr
• Address: 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France